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SharePoint Support Analyst

KS-Overland Park

Req#: 18195BR

Date published: 31-Jul-2014

Opportunity: Experienced Hire

Business Line: Govt Federal SE

Business Plan: ITS

Level: 3

Primary Purpose:
Under general supervision provides accurate, timely, and creative solutions to end-user’s computer application problems of a moderate to complex nature to ensure end-user productivity. Specific emphasis are for this role is SharePoint.

Principal Duties and Responsibilities:
• Resolves problems or instructs users either remotely or at the end user’s location, using basic troubleshooting and technical skills.
• Maintains accurate information and data regarding end-user issues with the tracking system and according to policies and standards.
• Maintains technical manuals, quality assurance documentation, and knowledge base. Performs limited application systems analysis work.
• Assists in the evaluation, recommendation, testing, and implementation of new software applications.; Individual contributor with no subordinates.

Minimum Qualifications:
In addition to the education requirements, zero to four years related experience.; Associate degree in Business or Computer Science preferred but not required or related field OR equivalent work experience.

Preferred Job Qualifications:
• Communication Skills. Speaks effectively, fosters open communication, listens to others, delivers presentations, prepares written communications.
• Interpersonal Skills. Builds relationships, displays organizational savvy, leverages networks, values diversity, and resolves conflicts.
• Self-Management Skills. Acts with integrity, demonstrates adaptability, multi-tasks and develops oneself.
• Thinking Skills. Solves problems, analyzes issues, uses sound judgment, and innovates.
• Customer Service Skills. Uses correct questioning techniques, effectively handles complaints and criticisms, understands customers’ expectations and wants, and follows through on commitments. Motivation Skills. Drives for results and shows work commitment.
• Application Administration. Understands the function of application administration which consists of application suitability, installation/deployment requirements, system requirements, and support methodologies.
• Understands program flow and can develop user scenarios.

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